We finally reached the limits of our patience with our home warranty company, American Home Shield. I’ve taken so many vacation days to meet service people that it started looking cost effective to replace our 15 year-old gas pack. I thought someone else might find the details useful so I’ll spell them out here. For reference, we have a 3 bedroom, 1078 square foot, 1943 cottage. We have original single-pane windows, which are breathtakingly lovely but less than ideal for thermal efficiency. Our ducts were replaced sometime in the last few years. We acquired 4 bids. The estimates follow.

Company: CWJ
Unit Efficiency: 13 SEER/80%
Warranty Parts/Labor: 10/1
Warranty Compressor/Heat Exchanger: 10/20
Other work: ducts as req.
Price: $3720

Company: One Hour Heating & Air
Unit Efficiency: 13 SEER/80%
Warranty Parts/Labor: 5/5
Warranty Compressor/Heat Exchanger: ?
Other Work: new line sets,ducts as req.
Price: $4725

Company:Mechanical Man
Unit Efficiency: 14 SEER/80%
Warranty Parts/Labor: 5/1
Warranty Compressor/Heat Exchanger: 0/Limited Lifetime
Other Work: all new ducts, required landscaping
Price: $6320

Company: Brown Brothers
Unit Efficiency: 13 SEER/?
Warranty Parts/Labor: 5/1
Warranty Compressor/Heat Exchanger: 10/?
Other Work:
Price: $5676

Company: Home Energy
Unit Efficiency: 13 SEER/?
Warranty Parts/Labor: ?/1
Warranty Compressor/Heat Exchanger: ?
Other Work: new supply and return ducts, new breaker
Price: $3900

We chose CWJ, but only partially because of the price. Our decision worked out like this: Brown Brothers and Michael Duke (not listed) inspected the existing unit while we were out and we never met them. We eliminated Brown Brothers and Mechanical Man because they were the highest bids, although I liked Mechanical Man. Michael Duke was mid-range, but we eliminated him because he seemed to do it on the side and he submitted a bid without meeting us. We liked Home Energy and probably would have chosen them, but we got their proposal too late.

The choice, in the end, was between CWJ and One Hour. Both were recommended to us and both were mid- to low range pricing. One Hour provided us with two references. Both said positive things about their service and both references turned out to be personal friends of the One Hour salesman. A colleague helped make our decision for us by detailing her experience with One Hour. She said the salesperson (One Hour was the only company with dedicated sales staff) would say anything and her follow-up service was lousy. I also caught the salesperson in what I will politely call a discrepancy. These two incidents confirmed the tell-you-anything, “I’ll sell you a car today!” feeling we were getting from their sales people.

We used CWJ. They were recommended by several people on the Duke Park listserv. They were fast and friendly, but they left our yard a mess of cigarette butts, soda cans, insulation, and chunks of metal. Also, we’re a little dismayed that a week later no one has called to ask how it’s working out. For ~$4,000, I’d expect a nice phone call checking to see if we’re happy. We’ll see how it works out. Clearly, though, this unit works much, much better than our old unit. It remains to be seen if moving from a 15 year-old 10 SEER unit to a new 13 SEER unit will save us money on our energy bills. Most anecdotal evidence I’ve heard relates savings while using the furnace, which we do little of.

We spent last evening on the screen porch. It was blissful. The weather is marvelous right now. I installed the ceiling fan and light yesterday so the porch is near completion. I have a few trim pieces to paint and put up as well as stapling screen to the bottom of the floor joists. I’ve been wondering how people deal with managing mosquitoes that come from under the house. I’m told most people lay down indoor-outdoor carpeting. I like the wood decking so I’ll try the screen for now.

In other house-related news, our air conditioner doesn’t work again. We’ve submitted a work request with American Home Shield. We’ll see if they can redeem themselves from last season. Also, we need to paint our kitchen cabinets before we get new vinyl for the kitchen floor, which we’ll be doing soon. I’ll try to upload pictures soon. On my to-do list is to reglaze all the windows; scrape, prime, and paint all the trim; plant some vegetables and herbs; and, I’m sure, stuff I’ve put out of my mind to keep from freaking out. I wish we had a landlord to call.