Heating, Air Conditioning, and Home Warranties
Monday, October 23rd, 2006
When we bought our house, we were given a home warranty from American Home Shield whose slogan is “Our goal is to help relieve the hassle of repairing air conditioner, furnace, plumbing and appliance problems.” In reality, their goal seems to be to delay, to frustrate, and deny culpability.
We submitted a repair request a month ago for a non-functioning gas pack, which is a combined furnace and air conditioner. We’re still without either. AHS has not, as yet, sent the part to the HVAC company to repair the AC. I’ve taken two days off to meet the HVAC technician who stood me up both times and didn’t call.
Perhaps mine is a problem of expectation management. Perhaps I should expect incompetence and stone-walling as the status quo from an insurance company. After all, every time I make a service request I’m eating into their profit margin. I’m not suggesting that it is their business strategy to frustrate policy holders until they give up and pay out-of-pocket for service, but it makes business sense.
Either way, my suspicions seem to have been confirmed- home warranties are feel-good tokens given to home buyers by home sellers who don’t want to pay for repairs. I should have stood my ground with the sellers, but that’s water under the bridge and I have more pressing concerns. The nighttime temperatures are supposed to be in the low 30’s this week.


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